Return Policy

Veyro Return Policy

At Veyro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help!

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • A return request must be initiated within 30 days of receiving the order.
  • The item must not be a final sale, personalized, or non-returnable product (e.g., intimate apparel, perishable goods, or digital downloads).

2. How to Request a Return

To start a return, follow these steps:

  1. Contact our support team at [support@veyro.com] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions.
  3. Ship the item back to the return address provided.

3. Return Shipping Costs

  • Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

4. Refunds & Processing Time

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to your original payment method.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Digital products
  • Health & hygiene products (e.g., face masks, undergarments)

For any questions, feel free to contact our support team at [support@veyro.com].

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